Cancellation & Refund Policy

Cancel anytime. Here’s exactly what happens when you do, and when you can get your money back.

Effective 23 September 2026 | Last updated 23 September 2026

01 Overview

This policy applies to all paid plans and purchases of Jubeex, a brand of Melixa Private Limited, made through our website at www.jubeex.com or our mobile applications. It forms part of our Terms & Conditions.

In short: you can cancel anytime and keep access until the end of the period you’ve paid for. New annual subscribers can get a full refund within 7 days. Duplicate or wrong charges are always refunded.

02 Service delivery

Jubeex is a digital, software-based service. No physical goods are shipped. Access to your paid plan is activated on your account immediately after your payment is confirmed. If your plan is not activated within 2 hours of a successful payment, please contact us at hello@jubeex.com with your transaction reference.

03 Cancelling your subscription

You can cancel your subscription at any time:

In your account — go to Settings → Billing → Cancel subscription.
By email — write to hello@jubeex.com from your registered email address.

When you cancel:

Your subscription will not renew, and you will not be charged again.
You keep full access until the end of your current billing period.
After that, your account moves to a free or inactive state. Your documents stay available to download for 30 days, after which they may be deleted.
To avoid being charged for the next period, cancel at least 24 hours before your renewal date.

04 When you can get a refund

Situation	Refund
First annual subscription, cancelled within 7 days of purchase	Full refund
Duplicate payment — charged twice for the same plan or period	Full refund of the extra charge
Charged after cancelling — a renewal charge taken after you cancelled on time	Full refund of that charge
Incorrect amount — charged more than the price shown at checkout	Refund of the difference
Service not delivered — payment succeeded but your plan could not be activated and we could not fix it	Full refund
Extended outage — the Service was unavailable for more than 72 continuous hours due to a fault on our side	Pro-rated refund or credit for the affected period

05 What is not refundable

Monthly subscriptions, once the billing period has started. You can cancel to stop future charges.
Annual subscriptions after the first 7 days, or any renewal of an annual subscription.
Partially used billing periods, or periods in which you did not use the Service.
Usage-based purchases (such as filing credits or add-on packs) once they have been used, partly or fully.
Cases where a court or registry raises an objection to, rejects, or delays a filing. Jubeex is a pre-filing check and cannot guarantee acceptance — see our Terms & Conditions.
Accounts suspended or terminated for breach of our Terms & Conditions.

06 How to request a refund

Email hello@jubeex.com from your registered email address with the subject “Refund request”, and include:

Your registered name and email address
The payment date and amount
The Razorpay payment ID or invoice number
The reason for your request

Refund requests must be raised within 30 days of the charge in question.

07 Refund timelines

Step	Timeline
Acknowledgement of your request	Within 1 working day
Review and decision	Within 3 working days
Refund initiated after approval	Within 2 working days
Amount credited to you	Usually 5–7 working days after initiation, depending on your bank or payment method

Approved refunds are made to the original payment method (card, UPI, net banking or wallet) through Razorpay. We cannot refund to a different account or method. Any GST charged on a refunded amount will be refunded along with it, and a credit note will be issued where required.

08 Failed or pending payments

If money was debited from your account but the payment shows as failed or pending on Jubeex, it is usually reversed automatically by your bank or Razorpay within 5–7 working days. If it has not been reversed after that time, please contact us with the transaction details and we will help you trace it.

09 App store purchases

If you bought a subscription through the Google Play Store or another app store, billing is handled by that store. Please cancel through your store account’s subscriptions settings, and request refunds under that store’s refund policy. We will help where we can if you contact us.

10 Changes to this policy

We may update this policy from time to time. Changes will not affect purchases made before the updated policy takes effect. The “Last updated” date at the top of this page shows when it was last revised.

11 Contact us

Company	Melixa Private Limited (Jubeex)
Address	C-502, Second Floor, Sushant Lok-1, Gurugram, Haryana 122009, India
Email	hello@jubeex.com
Phone	+91 98189 84477
Hours	Monday to Friday, 10:00 am – 6:00 pm IST